Terms of Service

Little Minds | Australia

Last updated: 23 October 2026

Welcome to Little Minds! We're delighted to have you here.

These Terms of Service govern your use of our website, www.littlemindsau.com, and purchases made through our online store.

Throughout these terms, "we", "us" and "our" refer to Little Minds. By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable Australian law.

1. About Little Minds

Little Minds is an Australian educational toy brand dedicated to making early learning colourful, interactive and enjoyable.

Our products, including magnetic alphabet tiles and accompanying educational resources, are designed to encourage creativity, letter recognition, early literacy and learning through play.

Product information, recommended ages and usage instructions are provided on our website and packaging.

2. Using Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing orders.

• Use our website for lawful purposes.

• Not attempt to interfere with the website's security or functionality.

• Not reproduce, distribute or commercially exploit our website content without permission.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, prices and specifications are accurate and up to date.

However, product colours may appear slightly different depending on your screen settings.

We may update product designs, packaging and specifications from time to time. Any material changes affecting an existing order will be communicated where appropriate.

All purchases remain subject to your rights under Australian Consumer Law.

4. Pricing and Payments

All prices displayed on our Australian website are in Australian dollars (AUD), unless otherwise stated.

Any applicable GST will be included or disclosed as required by law.

Shipping costs and any additional charges will be displayed before checkout.

Payments are processed through the secure payment methods made available at checkout, including supported Shopify payment providers.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order already placed, we will contact you to explain the issue and offer an appropriate resolution, including a full refund if the order cannot be fulfilled at the advertised price.

5. Orders and Acceptance

Once you place an order, you will receive an order confirmation using the contact details provided.

We may contact you if there is an issue with product availability, payment verification, delivery information or an apparent order error.

If we cannot fulfil an order, we will notify you and arrange a refund for any unfulfilled items.

We reserve the right to refuse orders where there is a legitimate reason, including suspected fraud or unlawful activity, subject to applicable law.

6. Preorders

Little Minds may offer products for preorder before stock becomes available for dispatch.

By placing a preorder, you acknowledge that:

• The product may not be immediately available for shipping.

• Estimated dispatch dates are provided in good faith and may change.

• Payment may be collected at the time of placing your preorder.

• We will communicate material changes to expected dispatch dates where reasonably practicable.

Preorders may be cancelled for a full refund before dispatch by contacting us.

If your preorder has already been dispatched, our standard Refund & Returns Policy will apply.

If we are unable to fulfil your preorder, we will issue a full refund.

Nothing in this section limits your rights under Australian Consumer Law, including rights arising from unreasonable delays or failures to supply goods.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website.

Delivery estimates are provided as a guide and may vary due to courier delays, public holidays, busy periods or circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

If you notice an error in your delivery details, please contact us as soon as possible.

We will assist with delivery issues and provide any remedies required under Australian Consumer Law.

For more information, please refer to our Shipping Policy.

8. Refunds, Returns and Exchanges

We want you to feel confident purchasing from Little Minds.

Our voluntary change-of-mind return policy allows eligible unused products to be returned within 14 days of delivery, subject to the conditions outlined in our Refund & Returns Policy.

Products that are faulty, damaged, incorrectly supplied or otherwise fail to meet applicable consumer guarantees may qualify for a repair, replacement, refund or other remedy under Australian Consumer Law.

Please refer to our Refund & Returns Policy for further information.

9. Product Safety and Supervision

Little Minds products should be used in accordance with their packaging, product instructions and recommended age guidelines.

For the safety of children:

• Follow all age recommendations and product warnings.

• Adult supervision is recommended during play.

• Inspect magnetic tiles regularly for damage.

• Do not allow children to use broken, cracked or damaged magnetic tiles.

• Keep loose magnets or exposed magnetic components away from children.

• Discontinue use immediately if a tile becomes damaged or a magnet becomes exposed.

Swallowed magnets can cause serious injury. Seek urgent medical attention if a magnet is swallowed or suspected to have been swallowed.

These safety recommendations do not exclude or limit our obligations to supply safe products under applicable Australian law.

10. Educational Resources

Some Little Minds products include supplementary educational materials, including learning activity sheets.

These resources are intended to support play-based learning and early literacy development.

Individual learning outcomes may vary depending on each child's age, abilities, interests and developmental stage.

Our educational resources are not a substitute for professional educational, developmental or medical advice.

11. Intellectual Property

All original content on the Little Minds website, including our branding, logos, graphics, product photography, written content, designs and original educational resources, is owned by or licensed to Little Minds unless otherwise stated.

Our educational activity sheets may be used for personal, classroom or educational purposes in accordance with any licence supplied with the product.

You may not reproduce, resell, redistribute or commercially exploit our protected materials without prior written permission, except where permitted by law.

12. Wholesale and Business Enquiries

We welcome enquiries from schools, kindergartens, educational retailers, toy stores and other businesses interested in stocking Little Minds products.

Wholesale purchases, where offered, may be subject to separate written agreements covering pricing, minimum quantities, payment terms and distribution arrangements.

Submitting a wholesale enquiry does not establish a wholesale account or guarantee approval.

13. Customer Reviews and Feedback

We welcome genuine customer reviews and feedback.

By submitting a review or other content to our website, you confirm that you have the right to share that content and that it does not knowingly infringe another person's rights.

You grant Little Minds a non-exclusive, royalty-free licence to display and reproduce submitted reviews and feedback in connection with our business and marketing, subject to applicable privacy laws.

We may moderate content that is unlawful, abusive, misleading, fraudulent or otherwise inappropriate.

We will not knowingly misrepresent customer reviews or create a misleading impression of customer experiences.

14. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, delivery companies and website applications.

These providers may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites outside our control, but this does not limit our responsibilities to customers under applicable consumer laws.

15. Privacy and Personal Information

We respect your privacy and are committed to handling personal information responsibly.

Information collected through our website may be used to process orders, provide customer support, arrange deliveries and communicate with customers in accordance with our Privacy Policy and applicable law.

Please refer to our Privacy Policy for more information about how personal information is collected, stored, used and disclosed.

16. Limitation of Liability

To the maximum extent permitted by law, Little Minds is not responsible for losses arising solely from circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy available under Australian Consumer Law or any other applicable law.

17. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply in addition to any voluntary warranties or return policies offered by Little Minds.

18. Changes to These Terms

We may update these Terms of Service periodically to reflect changes to our products, operations, website or legal requirements.

The latest version will be available on our website with an updated revision date.

Changes will not retrospectively remove rights or remedies that customers have already acquired under applicable law.

19. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia, subject to any mandatory consumer protections that apply.

Any disputes will be addressed in accordance with applicable Australian law.

20. Contact Us

If you have questions about these Terms of Service, an order or any of our products, please contact Little Minds through our website.

Website: www.littlemindsau.com

Business: Little Minds

Business operator / legal entity: [Insert registered business or company name]

ABN: [Insert ABN, if applicable]

Customer service email: [Insert business email address]

Business contact address: [Insert appropriate business or mailing address]

We look forward to helping little minds make big discoveries.

Little Minds

Little letters. Big discoveries.